Booking Terms and Conditions

Le Keux Vintage – Booking Terms & Conditions

Hair Appointments & Photo Shoots

Advance Payments & Cancellations

All advance payments made to secure hair appointments, makeovers and photo shoot bookings are non-refundable, subject to your statutory consumer rights.

We understand that plans can change, so we offer the following cancellation policy:

• 7 days or more notice: If you cancel your appointment in writing at least 7 days (168 hours) before your scheduled appointment, your advance payment can be transferred to a credit note for use against a future booking.
• Less than 7 days notice: Cancellations made with less than 7 days’ notice will result in the loss of your advance payment. No credit note will be issued.
• Failure to attend: If you do not attend your appointment without providing the required notice, your advance payment will be forfeited.

Credit Notes

Credit notes are valid for 12 months from the original appointment date and can be redeemed against future Le Keux Vintage hair, makeover or photo shoot services, subject to availability.

Credit notes have no cash value and cannot be exchanged for a refund.

How to Cancel

All cancellation requests must be submitted in writing by email or through your original booking communication channel. The date and time we receive your written cancellation will determine whether you qualify for a credit note.

Cancellations by Le Keux Vintage

In the unlikely event that we need to cancel your appointment, we will offer an alternative date or a full refund of any payments made for the affected service.

Your Consumer Rights

Nothing in these terms affects your statutory consumer rights, including any applicable cancellation rights or rights to a refund where services are not provided with reasonable care and skill.

By making an advance payment, you acknowledge and agree to these booking terms and conditions.